Untethered Mind

At illustreli, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help!  

Returns  

- You may return your item within 7 days of receiving it for a full refund or exchange.  

- To be eligible for a return, your item must be in its original condition, undamaged, and in its original packaging.  

- Custom or personalized items cannot be returned unless they arrive damaged or defective.  

Refunds 

- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.  

- If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.  

Damaged or Defective Items  

- If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the issue. We’ll send a replacement or process a refund at no additional cost to you.  

How to Start a Return

1. Email us at elisa@illustreli.art with your order number and reason for return.  

2. We’ll provide you with the instructions.  

3. Please note that return shipping costs are the responsibility of the customer, unless the item is damaged or defective.  

If you have any questions, feel free to reach out to us at elisa@illustreli.art. 

At illustreli, we aim to deliver your order as quickly and securely as possible. Below, you’ll find details about our shipping process:  

Processing Time 

- All orders are processed within 1-3 business days.  

- Please note that custom or made-to-order items may take slightly longer; check the product description for specific time frames.  

Shipping Rates and Times 

- Domestic (UK): Standard delivery takes 3-5 business days. Shipping rates will be calculated at checkout based on the size and weight of your order.  

- International: Delivery typically takes 7-14 business days, depending on the destination. International shipping rates will be calculated at checkout.  

Tracking Your Order

- Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.  

Lost or Delayed Packages 

- While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances. If your package hasn’t arrived within the estimated delivery time, please contact us at elisa@illustreli.art, and we’ll assist you.  

Customs and Import Taxes

- International customers may be subject to customs fees or import taxes. These costs are the responsibility of the buyer and vary by country.  

If you have any questions about shipping, feel free to contact us at elisa@illustreli.art.